FAQ
About the bags
What's in a pencil bag? Each bag is hand-filled with a mix of pens, pencils, erasers, and other stationery goodies. Every bag is different — that's the point.
Can I pick exactly what I get? No. Contents are a surprise. You can tell us your preferences (see below) and we'll try to work them in, but the specific colors, characters, brands, and items will vary.
Why don't the contents match the photos? Photos show the style and quality of what we include, not the exact contents. Our stock changes constantly, so no two bags are alike.
Is every bag full? Yes. No bag ships partially filled or short on items. Contents vary; value doesn't.
Preferences and exclusions
Can I request certain colors or characters? Yes — leave a note at checkout with your preferences: favorite colors, character themes, item types. We'll do our best to match them when our stock allows. Preferences are a wish list, not a guarantee.
What if there's something I really don't want? List up to 3 exclusions in your order notes — things you do not want in your bag. A color, a character, a specific item type. Exclusions are honored.
What's the difference between a preference and an exclusion? Exclusions are a promise. Preferences are an effort. If something absolutely can't be in your bag, list it as an exclusion.
Can I list more than 3 exclusions? We can only guarantee the first three. Beyond that, we may not be able to accommodate the order.
Where do I put my notes? In the order notes box at checkout, before you pay. We can't add preferences after your bag has been filmed and packed.
Videos
Do I get a video? Yes — every order is filmed. We record your bag being filled and email you the link.
When will I get it? Within 2 to 4 weeks of your order. (See shipping notes below)
Can I share my video? Absolutely. It's yours — post it, send it, keep it.
Will my name or address be in the video? No. Nothing identifying appears in footage, including any footage we use in our own marketing.
Shipping
When does my order ship? Your bag ships within 3-5 business days after FILMING. Processing and shipping are two separate clocks.
How long is transit? Usually [3-7] business days depending on where you are and the shipping method you choose.
How do I track it? Tracking is emailed automatically when the label is created. A label can sit a day before the carrier scans it — that's normal.
Do you ship internationally? Not right now.
Orders and problems
Can I cancel or change my order? Only before we film. Once your bag is filmed and packed, the order is locked.
Can I return it? Because contents are a surprise and revealed on video, all sales are final. We can't take returns or exchanges based on what was in the bag.
Something arrived broken or missing — what now? Email kt.tobin76@gmail.com within 2 days of delivery with photos and we'll make it right.
My tracking says delivered but I don't have it. Check with your household and neighbors first, then email us at kt.tobin76@gmail.com and we'll help you chase it.
Can I combine orders? Email kt.tobin76@gmail.com before we film and we'll do our best.
Other
Is this safe for kids? Some items contain small parts and aren't suitable for children under 7. If you're buying for a young child, check the bag before handing it over.
Do you do custom or themed bags? No but you can send an e-mail with special requests.
Who's Lilo? Our dachshund, and the reason any of this exists. She supervises.
How do I contact you? kt.tobin76@gmail.com— we answer within [1-2] business days.